CPS Priority Support
Dedicated direct phone line and email helpdesk. Our experts will figure out what's wrong - fast, and offer technical support, membership help, and product advice.
Even more reasons to sign up
Keep your kit in tip-top condition, with CPS discounts on Canon maintenance from Canon Service & Repair Centres.
As a CPS member, when you send your product for chargeable repairs or maintenance services at the Canon Service & Repair Centres we will ship it back to you free of charge.
We're present at most major spectator events worldwide - supporting our accredited Canon Photographers. Our expert support varies per event, including: free loans, technical support, free clean and checks, minor repairs plus Priority Queueing for CPS Members - so you won't miss a second of the action.
Sign up for free in minutes to discover your membership level; and manage your Kitbag, Points, and Special offers, all in one place.
A warm welcome from us to you, with a bespoke welcome pack in the post. Look out for your membership card which gives you quick access to CPS service and support in our service centres and at events.
THE SUPPORT THAT CPS GIVES TO PROFESSIONALS IS SECOND-TO-NONE
Register all your Canon products to discover your points. Your total points give you your membership level and benefits. (Benefits may differ between countries)
Priority Support Helpdesk
Fast Track servicing 1
Free backup loans 2
Discount on maintenance 3
Worldwide support at events 4
An example of Canon kit that qualifies you for silver membership.
500 points required.
An example of Canon kit that qualifies you for gold membership.
1000 points required.
An example of Canon kit that qualifies you for platinum membership.
1600 points required.
The Europe, Middle East & Africa (EMEA) countries that currently offer the full CPS Programme are:?
Austria, Belgium, Croatia, Czech Republic, Denmark, Finland, France, Germany, Hungary, Ireland, Italy, Luxembourg, Netherlands, Norway, Poland, Portugal, Romania, Russia, Slovenia, South Africa, Spain, Sweden, Switzerland and United Kingdom.
CPS Service and backup loan facilities are not available in the following countries or territories, however service can be arranged with the named country:?
?land Islands (Sweden), Andorra (Spain), Canary Islands (Spain), Ceuta & Melilla (Spain), Gibraltar (Spain), Greenland (Denmark), Guernsey (UK), Isle of Man (UK), Jersey (UK), Liechtenstein (Switzerland), Monaco (France), San Marino (Italy) and Vatican City (Italy). Extra shipping, tax and customs charges may apply. Please contact the relevant Service Centre in advance.
In the following CPS countries the Fast Track repair turnaround is 5 days and backup loans are not available:?
Estonia, Greece, Iceland, Kazakhstan, Latvia, Lithuania, Turkey, Ukraine and United Arab Emirates.
Professional photographers and videographers can also register for CPS membership in the following countries:?
Algeria, Armenia, Azerbaijan, Bahrain, Belarus, Bulgaria, Cyprus, Egypt, Georgia, Iran, Israel, Jordan, Kuwait, Lebanon, North Macedonia, Malta, Nigeria, Oman, Qatar, Saudi Arabia, Serbia, Slovakia and Uzbekistan. Although CPS Service and backup loans are not available in these countries, CPS members from these countries can still take advantage of the appropriate level of CPS Service when they travel to the countries that do offer these services.
Other benefits such as offers, events, experiences, service discounts vary and may not be available in your home country or territory.
CPS Members can currently take advantage of these great offers from our partners. Members can find out how to redeem on their CPS Dashboard.
Canon Professional Services (CPS) is a dedicated service for professional and semi-professional photographers and videographers who use Canon products. Fast service and repairs for kit, inspirational events and experiences, and exclusive special offers are some of the many benefits offered to our CPS Members in Europe, Middle East and Africa (EMEA).
The majority of Canon products related to photography or videography have points. Simply select your product during registration to find out its points. Once you have fully completed your product details, these points will be added to your account. Your total points from all products you register make up your membership level. A product's points may reduce over time, and cannot be redeemed or exchanged.
The blue dot indicates that action is required by you for that product so please click on it and take a look. Points are greyed-out when there are details missing and a product is not fully registered. Please edit your product registration and fill in all details (serial number, country of purchase, date of purchase and store purchased). Points will then be validated and contribute to your membership level.
Simply sign up and begin adding your products to find out how many points your kit could get you. You don’t have to finish your registration to discover how many points your equipment is worth - just come back later and finish off to receive your points.
Registering with CPS is quick and easy and you'll get instant membership - just sign up with your contact details. To start collecting points towards your membership level, you'll need to register your products. Don't worry, it's super simple and you can enter the information in your own time. You'll need your serial number, retailer name, and country and date of purchase. Once this information is validated, you'll see the points in your account. Please ensure product details are correct, and you have proof of purchase for your products as we may request it when you need to use your benefits or in the event of a Warranty claim.
We have over 3,000 Canon products eligible for registration - including most of our cameras, lenses, printers, and even accessories. Remember to add both old and new equipment, and even Canon products bought outside of your home country could give you points. 120 of our Pro Canon products qualify for Fast Track - which means they can be repaired in as little as 2 days, subject to your membership level.
120 of our Canon products are eligible for fast turnaround servicing at our official Canon Service Centres. Find out if any of your products qualify for Fast Track by checking your Kitbag and selecting individual products. This will also show your turnaround time, which depends on your membership level and CPS service level in the country.
Fast Track applies to repairs in all Canon Service & Repair Centres and CPS Authorised Service Partners. For maintenance and upgrade services Fast Track only applies at Canon Service & Repair Centres. Fast Track is only eligible on products that have been registered in full with all details completed (serial number, country of purchase, date of purchase and store purchased) and points validated.
Turnaround times are subject to a maximum of 3 products in servicing at one time per member, and does not include shipping time. For comparison purposes the standard, non-CPS turnaround time is approximately 10 days.
Turnaround times cannot be guaranteed and may not be met due to factors such as spare parts availability. However both Canon and the repair facilities authorised to provide CPS services will endeavour to meet the target times listed. If for some reason your turnaround time cannot be met, you will be eligible for a courtesy backup loan (Gold and Platinum members).
CPS discounts for product maintenance services and free return shipping on chargeable repairs are only available from Canon Service & Repair Centres (as listed in the below FAQ).
CPS Authorised Service Partners do not currently offer these exact benefits but may have their own offers so it is worth getting in touch with your chosen CPS Authorised Service Partner to discuss further.
All Canon Service Centres for the servicing of CPS equipment can be found using the locator on this page and selecting the ‘Canon Professional Services’ filter.
Canon Professional Service Centers?are large, regional Canon-owned workshops which are centres of excellence handling a wide variety of Canon servicing and repairs.
There are 7 such centres in EMEA:
Your CPS membership entitles you to support and benefits across all participating countries across Europe, Middle East, and Africa when you travel. Benefits may differ between countries, so please check the participating countries for more information.
If you are a Canon EMEA member you may be able to take advantage of Canon priority services outside of Europe, Middle East, and Africa with a valid CPS membership card. However, benefits may differ to benefits offered in your home region.